How Can We Help You Today?
Choose the service you need and we'll guide you through
What would you like to book?
What happens next
- 01
The office reads it
Not an autoresponder and not a queue nobody owns. Somebody picks it up and comes back to agree a time, and if what you have described needs more information before anybody can price it, they will ask.
- 02
A survey where one is needed
Most heating work cannot honestly be priced from a description. A boiler quote depends on the heat loss of the property, the existing pipework and where the flue can terminate. The survey costs you nothing and it is what turns an estimate into a fixed price.
- 03
A written quotation
What is included, what is specifically excluded, and what would count as a variation. That last part is where most disputes in this trade actually start, so it is named in writing rather than left to be discovered on day two.
- 04
The work, and the paperwork
Commissioning record with the benchmark section completed, Building Regulations notification where the work is notifiable, and the manufacturer warranty registered on the day. Stored digitally, so a replacement copy is a phone call.
Four things that make an enquiry easy to price
The address, because it decides who can attend and when. What the appliance actually is, if you know - the make and model off the front panel saves a great deal of guessing. What it is doing, described plainly: losing pressure, short-cycling, throwing a fault code, making a noise it did not make last year.
And a deadline, if you have one. A tenancy start date, a completion date, or a boiler that has already failed in a house with a young child in it are all things that change how an enquiry is prioritised - but only if we know about them.
If it is urgent, call rather than fill anything in. A form is the right tool for something that can wait until tomorrow. And if you can smell gas, do not use the website at all: turn the supply off at the meter if you can reach it safely, open the windows, and call the National Gas Emergency Service on 0800 111 999.
- The property address, and how to get in
- The appliance make and model if you can see it
- What it is doing, in ordinary words
- Any deadline - a tenancy start, a completion, a failed boiler in winter
Common questions
Does filling this in commit me to anything?
No. It is an enquiry. Nothing is booked, nothing is charged, and there is no obligation at any point up to accepting a written quotation.
Do you charge for a quotation?
No. We will not quote a boiler without knowing the heat loss of the property, the existing pipework and where the flue can terminate, because a number produced without those is a guess. The survey costs you nothing.
Why do you need my address before quoting?
Because it decides two things: whether an engineer can reach you and when, and what the installation is likely to involve. It is not used for anything else, and it is not passed to anybody for their own marketing.
How quickly will somebody come back to me?
The office answers enquiries through the working day. We will tell you honestly when an engineer can reach you rather than quote an arrival window we cannot keep - if that is not soon enough, we would rather you knew immediately.
Can I just call instead?
Yes, and for anything urgent that is the better option. The form exists because not everybody wants to be on the phone at nine in the morning, not because we prefer it.
I am a landlord with several properties. Is this the right form?
It works, but a call is quicker. Portfolios usually end up on a single schedule with renewal reminders rather than being booked one property at a time, and that is a conversation rather than a form field.